DARCARS Automotive Group

Automotive Service Manager

Maryland - Service - Lanham, MD - Full Time

Automotive Service Manager – Ford (Multi-Location Import Opportunity)

Compensation: $180,000 – $240,000+ based on experience!

DARCARS Automotive Group is seeking a high-performing Automotive Service Manager to lead one of our busy Ford service departments. This is a high-income leadership opportunity for a driven service professional who thrives in a fast-paced environment and knows how to build profitable operations while delivering exceptional customer service.
For the right candidate, this role also offers future opportunities to oversee multi-location import service operations within our growing network.
If you are a results-driven service leader who knows how to motivate teams, increase service absorption, and deliver outstanding customer satisfaction, we want to hear from you.

Qualifications

  • 4+ years automotive service technical experience
  • 5+ years Service Manager or Service Advisor leadership experience
  • Strong leadership and team management skills
  • Proven ability to drive revenue, productivity, and customer satisfaction
  • Excellent communication and problem-solving abilities
  • Experience managing high-volume service operations
  • Body Shop experience is a plus

Why Join DARCARS?
  • $180K – $240K+ earning potential based on experience
  • Opportunity to grow into multi-location leadership
  • Large customer base and high-volume service operations
  • Strong support from an established automotive group
  • Comprehensive benefits package
  • 401(k) with company participation
  • Employee discounts on vehicles, parts, and service
  • Career advancement opportunities within a large dealership network
  • Opportunities to participate in community initiatives

Key Responsibilities
  • Lead and manage all operations of the service department for maximum profitability and efficiency
  • Forecast departmental goals and execute strategies to achieve them
  • Manage staffing including hiring, training, coaching, and performance management
  • Build and maintain high-performing service advisor and technician teams
  • Monitor and improve service KPIs including:
    • Repair order trends
    • Technician productivity and efficiency
    • Sales per repair order
    • Warranty and comeback reports
  • Maintain excellent customer satisfaction and retention
  • Resolve customer concerns professionally and effectively
  • Maintain compliance with federal, state, and local regulations
  • Collaborate with factory representatives and stay current on manufacturer policies and warranty procedures
  • Maintain department budgets and cost controls
  • Ensure a clean, safe, and professional environment for customers and staff


About DARCARS
DARCARS Automotive Group is one of the largest and most respected automotive dealership groups in the region, committed to delivering outstanding service to our customers while providing exceptional career opportunities for our employees.

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

#indeedhigh

Apply: Automotive Service Manager
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